Ruffin's Pet Centre Hamilton in Hamilton, ON Closed now

Reviews about Ruffin's Pet Centre Hamilton

• ★ ☆ ☆ ☆ ☆

  2019-09-15, by frank Dagostino
  Absolutely disgusted with the customer service I received today. I walked in ready to buy my dog some dog food I'm a regular customer here. We recently switched my dog food and I forget the name of it so I asked the girl at the counter if she could tell me what brand it is and come show me where it is. She looked up the brand told me the name I asked her if she can come show me where it is she said yes. In the meantime there was a gentleman with a whole bunch of cat food .. he put it on the table in the middle of our conversation ready to pay. She scanned all his canned food and treats and answered his questions while I was waiting. This is not good customer service this was extremely rude. I let her know how rude it was and said you should deal with that with one customer at a time first come first serve. Not only was she getting rude after that point I still had to pretty much beg her to show me where the dog food was. I don't know who this employee is she's a young girl. She does not have the people skills to deal with customers yet. This is not how you treat a regular customer. When a customer asks you to show you something you get out from behind the counter and show them doesn't matter who's in line or who has what on the counter at that time you're taking care of that one customer. After today I don't think I will be a customer at this establishment. I am so rudely offended it is unreal. I would have gave 0 Stars if that was an option. Sincerely disgusted customer Frank