Bud's Spas & Pools in Hamilton, ON Closed now

Reviews about Bud's Spas & Pools

• ★ ☆ ☆ ☆ ☆

  2020-02-13, by Pete
  UNETHICAL AND UNTRUSTWORTHY. Improper installation, attempted gross overcharge on parts, and failure to stand behind their work. Pool heater installed in 2014. Since that time, we have observed a deterioration in the health of a row of cedar trees, the closest to the heater being effected the worst. Three years later, we have now lost three trees. We called an service manager Ken Wiepjes offered to order a rubber gasket for a cost of over $60. That should have been our first warning about this company's ethics. We ordered the part ourselves for $16. Their serviceman attended and determined the cause of the leak was a missing gasket between the heater and the rest of the system, replaced it and left. We were disappointed that the installation had been done improperly but satisfied the matter was closed. Approximately 10 days later, we received an invoice for $120 for the repair!! Thinking this was an administrative error, we called and were put through to Service Manager Ken Wiepjes. We explained the situation, with no mention of the loss of trees. Only that a bill to properly install a missing gasket to stop a leak should not be our cost. He refused responsibility stating that the leak would have become apparent before now. I explained that we did suffer effects of it and offered to send a photo of the trees that show death or deterioration, increasing in their proximity to the heater. He then suggested that it was the fault of the pool opener/closers. I pointed out that we did our own opening and closing and that those connections were not touched; that the lines were blown out from the filter side. He stated that trees die all the time, and that he has a tree that died that is nowhere near a pool. I explained that all I was asking for was that the gasket be replaced without charge as this was caused by their faulty installation. He refused to credit this cost. I advised that this would result in my having to pursue the matter legally. My next step will be to attempt to resolve the matter through the Better Business Bureau. If that fails, then I will consider a civil suit. Given the effort and costs involved in going that route, I will include all such costs, including replacement of the losses to the garden in my claim.
• ★ ★ ★ ★ ★

  2019-09-30, by Brian Harper
  We are very satisfied with the installation, quality of work and after sales service we received from Bud's. Nick Z was a pleasure to work with from our first pool enquiry to concept and build. Bud's uses exceptional tradespeople and won't cut corners on your backyard investment. John looked after hook up and pool closing was very thorough and courteous. After sales service is a key indicator of a well run business and they won't disappoint here. We are happy we chose Bud's for this project, worth every penny.