BabiesRUs in Hamilton, ON Open now

Reviews about BabiesRUs

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  2019-09-01, by Jenny Warrillow
  Bottle Genius Machine - Warranty Confusion Edited to add response received from customer service, terrible! "'sorry, but I suggest that you contact the store directly and ask to speak with the manager"... Bought a $100 machine, they sold me the warranty specifically because it was discontinued and if I needed a replacement then they would be able to give me a like product instead. A week and a half later it broke, the water tank leaks everywhere. Store doesn't have any replacements because they sold all the clearance ones, so I asked about getting the like replacement to be told no, you can have the money back on a gift card. Explained that we have got used to having the machine and would like a replacement machine of some sort, to get to the real issue here, their other machine is double the price so they don't want to honour the original promise of a like replacement. Because they will only give me the money back on a card I am now faced with being forced to pay out another $100, or use the card to buy $100 worth of diapers and then fork out full payment for a machine from another store. I feel lied to, I think they knew full well the thing was crap and leaked and that;s why they discontinued it. They should have removed it from stock altogether, not continued to get rid of them half price while pushing useless warranties onto people. I registered here and wished I hadn't now. I will not be shopping there again.